Shipping
This design is bespoke, and made to order. Please allow 2 to 3 weeks for crafting and production.
For any destination not mentioned on the list, or other shipping enquiries please email: info@voodoojewels.com
Orders are not delivered/processed on weekends or holidays. Please note that customs fees and any taxes associated with the purchase are responsibility of the customer.
ITALY: € 10,00 - DHL - Standard( 2-4 business days)
EU: € 15,00 - DHL - Standard( 2-4 business days)
US & CANADA: € 25,00 - DHL - Standard( 2-4 business days)
REST OF THE WORLD: € 40,00 - DHL - Standard( 2-4 business days)
ROMA : € 0,00 - Ritiro a mano - Ritiro a mano
AUSTRALIA : € 40,00 - DHL
Customer Care
Payment
We currently accept PayPal, Scalapay or Bank transfer. Paypal is the most trusted and well known payment method used worldwid, with scalapay you can split your payment in three installments. Getting a Paypal account and a Scalapay account is free and easy.
The prices indicated on the site are in euros, including Italian taxes (European VAT and other applicable taxes). Packaging, packing and transport costs are included in the final price.
For deliveries within the European Community, no customs duty is applied; outside the European Community, customs fees are charged to the customer.
Currency
All prices on our site are listed in Euros, and charged in Euros. The exact exchange rate that you will pay is determined by the bank that has issued your credit card, but in general it will match very closely with the going exchange rates. The following web page features a quick, easy, & free foreign exchange rate calculation using up-to-the-minute exchange rates: XE.com - Foreign Exchange Rate Calculator.
Returns
Your satisfaction is our priority. VOODOO JEWELS is handmade with love and care, and very small imperfections in the finished product should be considered a sign of authenticity. However, if you believe you've received a faulty item or an item that is not reaching your expectations please send us an email to: info@livialazzari.com and we'll do our best to work things out with you.
Privacy
VOODOO JEWELS is committed to protecting your privacy. All the personal information you provide during registration is used to process your orders or to contact you regarding a particular transaction. All the information is treated seriously and with full respect to your privacy.
VOODOO JEWELS guarantees the information you enter will not be disclosed to any outside organization or third party. We may use your contact information to contact you about new products, features or special promotions. If you do not wish to receive such communications, please drop an email to: info@livialazzari.com and we'll remove you from our mailing list.