General conditions of Sale

1. Introduction

1.1 The offer and sale of products on our website www.voodoojewels, com (hereinafter the Site) are governed by the following General Conditions of Sale (hereinafter the Conditions) which apply to any person who visits or makes a purchase on the site.

1.2 The Conditions may undergo changes, it being understood that the applicable Conditions are those in force at the time the order is placed by the Customer.

1.3 Access to and use of this Site, as well as the purchase of products, presuppose the reading, knowledge and acceptance of these General Conditions of Sale.

1.4 The products purchased on this Site are sold by Livia Lazzari VAT N ° 11336951006, Via Colleferro 4, 00189 -, Rome (hereinafter the Seller).

1.5 Anyone who browses the Site is the one and only responsible for the use of the Site and its contents. Viewing the Site, purchasing our products and the ability to acquire information on them are an activity that each user carries out for personal and unrelated commercial use.

1.6 Each user is solely responsible in the event that the information and data provided are false, incorrect or related to third parties, who have not given their consent.

1.7 The Seller is not responsible for any damage to the user caused by browsing the Site and the user assumes all risks in this regard.

1.8 The user is responsible for the custody and correct use of his personal information, including the credentials that allow access to the reserved services, as well as for any harmful consequence or prejudice that may arise for the Seller or third parties as a result of not correct use, loss, theft of such information.

2. Order

2.1 The purchase order (hereinafter the Order) must be made using the appropriate form available on the Site.

2.2 The Seller reserves the right not to accept purchase orders:

- from countries outside the European Community;

- with delivery address without contact person, at hotels or post office boxes;

- in the event that it is not possible to reach the user who placed the Order;

- in case of doubt about the validity of the Order.

2.3. After placing the Order, Voodoo Jewels via the Shopify platform will send the customer an e-mail confirming the order. Later, by e-mail sent by DHL, it will inform the customer about the shipment of the products.

2.4. When you buy with Scalapay you will receive your order immediately and pay in 3 installments. You acknowledge that YOUR installments will be transferred BY Incremento SPV S.r.l., OR related parties and their assignees, and that you authorize this transfer.

2.5. Custom products cannot be returned and refunded.

3. Price

3.1 The prices indicated on the site are in euros, including Italian taxes (European VAT and other applicable taxes). Packaging, packing and transport costs are included in the final price.

3.2. For deliveries within the European Community, no customs duty is applied; outside the European Community, customs fees are charged to the customer.

3.3. The Seller reserves the right to change prices at any time. Products already ordered will be invoiced on the basis of the prices in force at the time of receipt of the Order.

4. Warranty and Liability

4.1. The jewelry products are made of bronze, brass or silver, with the use of both synthetic and precious stones, as indicated in the relevant data sheets. Their processing takes place in an artisanal way through an entirely manual process that ensures their authenticity. Depending on the pH of the skin, these metals could cause discoloration on the skin. Any imperfections or alterations express the value and uniqueness of each piece. All the jewels made are nickel free.

4.2 All products are covered by the two-year legal guarantee of conformity.

4.3 Defective products that the customer returns during the two-year warranty period will be replaced or repaired by the Seller, any form of reimbursement or indemnity being expressly excluded.

4.4 The guarantee is recognized where the following conditions are met:

- the customer has communicated the return of the defective products to the Seller via e-mail;

• the defect is not due to abnormal or non-compliant use, an accident or an external cause (such as intervention on the product by unauthorized persons)
• - the defect is not due to wear or normal aging.
• 4.5 The shipping and return costs of the products remain entirely the responsibility of the customer.
• 4.6. The Seller declines all responsibility in the event that the products delivered do not comply with the legislation of the non-European Union country in which they are eventually delivered.
• 4.7 The Seller undertakes to provide the attention consistent with this work to ensure the service offered to the customer. However, the Seller is in no way responsible for failure to comply with contractual obligations due to unforeseeable circumstances or force majeure, as established by Italian law.
• Furthermore, in the event of insubstantial differences between the photographs presenting the products on the Site, the texts, illustrations and products ordered, the Seller is in no way responsible.
• 4.8 The Seller is not liable in any case for loss of benefits, commercial losses, loss of information, loss of earnings or any other indirect or unpredictable damage at the time of use of the Site or conclusion of the sales contract with the customer.
• 5. Payment
• 5.1 For the payment of the price of the products, only the use of the PayPal method or bank transfer is required as indicated in the purchase form. All payments must be made in Euro currency.
• 5.2 The data provided to make the payment will be used by the Seller solely and exclusively to complete the procedures relating to the purchase and to issue the related refunds in the event of any product returns. The debit of the purchase price of the products, as indicated in the purchase form, will be made on the customer's current account at the time of purchase of the products.
• 6. Retention of title
• The purchased products remain the property of the Seller until delivery to the carrier.
• 7. Availability and delivery of products
• 7.1 The purchased products will be delivered to the address indicated in the Order, together with the relevant invoice, within 21 days of the shipment of the Order confirmation referred to in the previous art. 2.3 or in the case of a product available only on order, this will be delivered in the different times indicated specifically in the Order confirmation.
• 7.2. In case of payment by bank transfer, the delivery date will start from the moment the price is credited.
• 7.3 The terms indicated in the previous art. 5.2 must be considered indicative. In case of delay, the Seller will contact the customer by e-mail or telephone as soon as this information is available.
• 7.4 If despite the acceptance of the Order a product is not available or could not be delivered, the Seller will promptly inform the customer via e-mail and the Order will be canceled.
• In this case, the customer will only be entitled to a refund of the price paid, any other form of compensation being expressly excluded.
• 8. Customer Support
• Any information can be requested through our assistance services by writing to the email info@voodoojewels.com or calling +393292369038
• . Right of withdrawal
• 9.1 Purchases concluded on the Site are regulated by Legislative Decree 185 of 22 May 1999. The customer can withdraw from the contract by means of a written communication by registered letter with return receipt to be sent to via cassia 1418, 00123 ROME within 14 working days of receipt of the products. The communication can also take place by telegram or certified mail to the address livialazzari@pec.it provided that it is confirmed with acknowledgment of receipt within the following 48 hours. In any case, we recommend that the customer contact us at +39 3292369038 to facilitate the refund procedure which will take place by bank transfer or paypal once the return has been received, which must be in the same condition in which it was shipped.
• 9.2 Shipping costs will be charged to the customer.
• 9.3 The right of withdrawal - in addition to compliance with the terms and methods described in the previous articles - is understood to be exercised correctly if the following conditions are also fully met:
• the products must not have been used or damaged;
• the products must be returned in their original packaging, together with the relative invoice.
• 9.4 In the event that the products for which the right of withdrawal has been exercised are damaged or have suffered a decrease in value due to the use made of them, the Seller reserves the right to deny the right of withdrawal or to charge the customer as compensation.
• 10. Times and methods of reimbursement in case of exercising the right of withdrawal
• 10.1 After returning the products, the Seller will check that the products have not been damaged or tampered with. In the event that the checks are concluded positively, the Seller will send the customer, by e-mail, the relative confirmation of acceptance of the returned products.
• 10.2 The refund of the price paid will be made by the Seller as quickly as possible and in any case within fourteen (14) days from the date of confirmation of acceptance of the returned products by paypal or bank transfer.
• 10.3 If there is no correspondence between the recipient of the products indicated in the order form and whoever made the payment of the sums due for their purchase, the reimbursement of the sums, in case of exercise of the right of withdrawal, will be made to who made the payment.
• 11. Access to the Site and property rights
• 11.1 The Seller grants access to the Site and its use by the customer exclusively for personal use by the customer.
• 11.2 The contents of the Site are protected by copyright and any other industrial and intellectual property rights of the Seller and other rights holders. The Voodoo Jewels brand and logo, as well as the domain www.voodoojewels.com and www.livialazzari.com are registered.
• 11.3 The customer is never authorized to download, reproduce, copy, sell, exploit or modify part or all of the Site (in particular the listed products, descriptions, prices, download or copy the information, use the data, programs, sound content, graphics, images, texts, photographs, tools) without explicit written authorization from the Seller.
• 10.1 After returning the products, the Seller will check that the products have not been damaged or tampered with. In the event that the checks are concluded positively, the Seller will send the customer, by e-mail, the relative confirmation of acceptance of the returned products.
• 10.2 The refund of the price paid will be made by the Seller as quickly as possible and in any case within fourteen (14) days from the date of confirmation of acceptance of the returned products by paypal or bank transfer.
• 10.3 If there is no correspondence between the recipient of the products indicated in the order form and whoever made the payment of the sums due for their purchase, the reimbursement of the sums, in case of exercise of the right of withdrawal, will be made to who made the payment.
• 11. Access to the Site and property rights
• 11.1 The Seller grants access to the Site and its use by the customer exclusively for personal use by the customer.
• 11.2 The contents of the Site are protected by copyright and any other industrial and intellectual property rights of the Seller and other rights holders. The Voodoo Jewels brand and logo, as well as the domain www.voodoojewels.com and www.livialazzari.com are registered.
• 11.3 The customer is never authorized to download, reproduce, copy, sell, exploit or modify part or all of the Site (in particular the listed products, descriptions, prices, download or copy the information, use the data, programs, sound content, graphics, images, texts, photographs, tools) without explicit written authorization from the Seller.
• 11.4 The Site may contain links to other internet sites. These sites are not, under any circumstances, under the control of the Seller who is not responsible for the accuracy, respect for intellectual property rights, legality, decency or any other aspect of the content of such sites.
• 12. Protection of personal data
• 12.1 The Seller undertakes to protect the customer's personal data. All personal data concerning the customer and that the Seller has collected are treated in a strictly confidential manner, in accordance with the current provisions of the privacy law.
• 12.2 The customer's personal data collected by the Seller starting from the products that the customer chooses, serve exclusively to satisfy the customer's order in the best possible conditions and serve to offer the customer suitable offers
• 12.3 The customer's personal data are never rented, transferred or sold to third parties for purposes other than satisfying the customer's order
• 12.4 The customer has the right to access and modify all personal information through the secure interface for managing his personal account
• 12.5 The non-personal data collected by the Seller from the browsing of users on the Site are used to improve the service offered to customers, in particular the ergonomics of the site, the products presented and the customer relationship.
• 13. Applicable law and dispute resolution
• These Conditions are governed by Italian law and any dispute that may arise regarding the use of the Site and / or the purchase of products will be devolved to the exclusive jurisdiction of the Court of Rome.